Enhancing Hospital Service Efficiency with a 32 inch Self-Service Kiosk

Client Background

A mid-size regional hospital faced growing pressure to manage increasing patient volume during peak hours. Long queues at the billing counter and service desk reduced overall patient satisfaction and created unnecessary workload for administrative staff. The hospital needed a digital solution to streamline payment, order inquiry, and basic self-service tasks.

Challenges

• Long waiting times during morning and afternoon peak periods

• Front-desk staff overwhelmed with repetitive inquiries and payment requests

• Patients required a faster and more intuitive way to access services

• Need for a secure, stable device that integrates smoothly with hospital systems

Solution

The hospital deployed our 32" Self-Service Hospital Kiosk, equipped with an NFC reader and a high-speed thermal printer. The kiosk’s large touchscreen, user-friendly interface, and robust API compatibility allowed seamless integration with the hospital’s HIS system.

Key Functions Implemented:

• Payment for medical services via NFC card

• Real-time order and appointment inquiry

• Printing receipts and payment slips

• Basic service guidance and information lookup

Results After Deployment

Within the first three months of use, the hospital observed notable improvements:

• 40% reduction in queues at the billing counter

• 30% increase in front-desk efficiency due to fewer manual tasks

• Higher patient satisfaction, especially among younger and tech-savvy visitors

• Reduced labor cost, allowing staff to focus on higher-value assistance

Patients appreciated the intuitive layout and fast processing speed, while administrators praised the kiosk’s stability and easy maintenance.

Conclusion

The 32" self-service kiosk successfully transformed the hospital’s service workflow by simplifying payment and inquiry tasks. Its flexibility, modern design, and powerful functionality make it a scalable solution not only for hospitals but also for pharmacies, health centers, and government service halls.